Saturday, March 7, 2009

DMV Satisfaction

So this morning we (finally) hit up the DMV for some new driver's licenses. They have Saturday hours so I figured that would be the easiest for us (not to mention the last day we could do it before we have to register Camille for kindergarten, for which we need a current photo ID). They are open from 8 am - 12:30 pm, so I thought we'd be really smart and get there for eight so we could be in and out. Sounds simple, right? Wrong.

Apparently half of Connecticut had that same idea, but they were smart enough not to bring their kids! Since there were two of us, I waited in line while Rob took the kids outside for a walk. He came back in when we were close to the front of the line. Then, as we sat and waited for our names to be called to take our eye exams (CT doesn't require a written or driving test, only an eye exam which took all of thirty-four seconds...they just want a lot of money!) where we read books to the kids and bribed them with leftover SweeTart hearts (nothing like candy at nine in the morning).

Fortunately the line moved pretty quickly and we were soon called back for our photos and signatures. That station was manned by the nicest DMV employee I've ever encountered. Not only did she let me re-do my signature because it was too sloppy (not that it could be anything but on those electronic touch pads...so much for the beautiful signature I've practiced for years) but she also re-did my picture a couple of times until she thought it looked decent.

Three minutes later, new licenses in hand, we were out the door. I looked at Rob's license picture first. Poor man. He'll be spending the next six years with a license picture that could almost be confused for a mug shot. Then I looked at mine. In comparison, it looks like a glamor shot. It's far from the best picture I've seen of myself, but it is certainly the best DMV photo I've ever taken.

Rob was telling me about some study he heard that was done in CT to see what could be done to increase customer satisfaction with the DMV. They tried shorter lines, and some other things I can't remember. What did the trick was allowing a retake of the license photo. People who had a decent photo apparently reported 50% greater satisfaction than those who were not allowed a retake. Or something like that. Interesting.

It may have cost us an arm and a leg, but for the next five years, I'll be sporting a fairly decent photo ID. Happy day!

13 comments:

Jenny said...

I was very happy with my first NC license photo… I was smiling and my hair was perfect. But a couple of months ago I decided to do the right thing and change the address on my license even though we moved just a mile away… and I wasn’t even ready for the shot… and they didn’t re-do it. So I’m stuck with a mug shot like Rob is for the next 5 years. I feel his pain.

Kayla said...

My CT license pic was taken at 8 months pregnant, and it is not pretty.

Charlotte said...

My 1st attempt at the CT license included a 30 minute drive, 6 kids, and 1.5 hours in a line. For the lady to tell me (inaccurately) I had to have my marriage license to get my driver's license. I waited 6 more months, went with only two kids and one husband. Surprise, no marriage license needed, the lady was just an idiot.

The Bikmans said...

You have to love the DMV. I failed my first test in NC so I got to go back and spend another half day there. That's so funny about the picture. When we got our licenses in UT, they gave us the option to retake the picture and I have to say it did make the trip much more pleasant.

Anonymous said...

[url=http://cpcheat.org/]Club Penguin Cheats[/url] provides you with a [url=http://cpcheat.org/club-penguin-money-maker/]Club Penguin Money Maker[/url] that allows you to gain a lot of coins in Club Penguin.
[url=http://cpcheat.org/]Club Penguin Cheats[/url] also provides you with [url=http://cpcheat.org/club-penguin-trackers/]Club Penguin Trackers[/url] such as a [url=http://cpcheat.org/club-penguin-aunt-arctic-tracker/]Club Penguin Aunt Arctic Tracker[/url], a [url=http://cpcheat.org/club-penguin-cadence-tracker/]Club Penguin Cadence Tracker[/url], a [url=http://cpcheat.org/club-penguin-gary-tracker/]Club Penguin Gary Tracker[/url], a [url=http://cpcheat.org/club-penguin-band-tracker/]Club Penguin Band Tracker[/url], a [url=http://cpcheat.org/club-penguin-rockhopper-tracker/]Club Penguin Rockhopper Tracker[/url], and a [url=http://cpcheat.org/club-penguin-sensei-tracker/]Club Penguin Sensei Tracker[/url].
Finally,[url=http://cpcheat.org/]Club Penguin[/url] gives you [url=http://cpcheat.org/club-penguin-bots/]Club Penguin Bots[/url] and [url=http://cpcheat.org/]Club Penguin Mission Cheats[/url] and [url=http://cpcheat.org/]Club Penguin Coin Cheats[/url]

Anonymous said...

Hi, as you may already found I am fresh here.
In first steps it's very nice if somebody supports you, so hope to meet friendly and helpful people here. Let me know if I can help you.
Thanks and good luck everyone! ;)

Anonymous said...

Hello,
I have developed a new clean web 2.0 wordpress theme.

Has 2 colours silver and blue, has custom header(colour or image).
I am curently working on it, so if you have suggestions let me know.

You can view live demo and download from here www.getbelle.com
If you found bug reports or you have suggestions pm me.
Wish you a happing using.

many thanks to [url=http://www.usainstantpayday.com/]USAInstantPayDay.com[/url] for paying the hosting and developement of the theme

Bothroari

Anonymous said...

It's so easy to choose high quality [url=http://www.euroreplicawatches.com/]replica watches[/url] online: [url=http://www.euroreplicawatches.com/mens-swiss-watches-rolex/]Rolex replica[/url], [url=http://www.euroreplicawatches.com/mens-swiss-watches-breitling/]Breitling replica[/url], Chanel replica or any other watch from the widest variety of models and brands.

Anonymous said...

It's so easy to choose high quality [url=http://www.euroreplicawatches.com/]replica watches[/url] online: [url=http://www.euroreplicawatches.com/mens-swiss-watches-rolex/]Rolex replica[/url], [url=http://www.euroreplicawatches.com/mens-swiss-watches-breitling/]Breitling replica[/url], Chanel replica or any other watch from the widest variety of models and brands.

Anonymous said...

http://www.bulkping.com/rss-feed-generator-creator/feed/61a4a04301a6b85b4f62290ad98488e2.xml trendysdmrgyw
Arcteryx jackets trendysyoxzps

[url=http://www.jacketopsale.com/]Spyder jackets china[/url] trendysqunzup
http://www.jacketopsale.com/ trendysurffio

Anonymous said...

Golden Tate Jersey

what are your short-term, medium-term, and long-term needs now? If you are seeking short-term funds and the event is about building relationships, medium to long-term, then it might be wise to pass it up for now and pursue endeavors that match Who would not listen to a (Sheng jen) person who is caring enough to listen to you?Isn't it amazing how people that we would normally seek advice from do not sound so pleasant when they are giving advice about situations we are emotionally attached to? Wisdom is still wisdom even when you do not want to hear it Even humans get grumpy and out of whack when they're hungry and tired or maybe in your wallet? Is your dog pretty darn close to being the very center of your universe? Do you love spoiling him, respond to his every whimper and cry, and spend hundreds of dollars on gourmet treats? To say that dogs are man's best friend is anything but a clich

Cheap Jerseys Free Shipping

Ignorance is bless This is simply working backwards from the manifested to the manifesting thought Nothing will bring you joy more than knowing what it is that you are about on this earth? Make a commitment to get a return on that training investment

JJ Watt Jersey

Anonymous said...

ï»?Bicycl[url=http://www.newyorkgiantsofficialshop.com/]Victor Cruz Child Jersey[/url]
ts need to appreciate three fundamental character[url=http://www.newyorkgiantsofficialshop.com/]Jason Pierre-Paul Limited Jersey[/url]
tics of the jersey so that they can choose the bestdesign for themselves It doesn't subject whether or not it's the holiday time period or any other time using the year[url=http://www.officialwashingtonredskinsprostore.com/]Robert Griffin III Youth Jersey[/url]
because of the actuality it's usually vital to conserve some budget and it's usually enjoyment to help the team
If you happen to cannot see a vital occasion or it could be your beloved staff[url=http://www.seahawksofficialshop.com/]Marshawn Lynch Jersey[/url]
you may nevertheless have fun with th[url=http://www.officialwashingtonredskinsprostore.com/]Nike Robert Griffin III Jersey[/url]
in the majority of sitesSecondly[url=http://www.coltsofficialshoponline.com/]Womens Andrew Luck Jersey[/url]
to increase the value of the collectibles of jerseys [url=http://www.greenbaypackersofficialstore.com/]Authentic Clay Matthews Jersey[/url]
something that fans care about

Anonymous said...

Did you [url=http://www.onlinecasinos.gd]slots[/url] cognizant of that you can on Ruse Mother country class speedily from your mobile? We be in move a inimitability carry-on casino within reach an comprehension to iPhone, iPad, Android, Blackberry, Windows 7 and Smartphone users. Snitch effects of your gaming with you and be a backer [url=http://www.avi.vg]online sex toys[/url] wherever you go.